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About the Role
WORK SCHEDULE
Monday - Friday 4 p.m. to 10 p.m. from March 1 to October 31
Monday - Friday 4 p.m. to 9 p.m. November 1 to February 28
JOB TASKS
handle all aspects of the reservation process
assisting guests
close the office at the end of your shift
process payments
complete daily settlements
clean the office area
coordinate with housekeeping regarding room status/room and guest needs
build rapport with guests and identify their needs through friendly conversation and open-ended questions
PAY
The job starts at $16 per hour. At the six month mark you will receive a $500 bonus and an increase in your hourly rate of pay.
We offer periodic performance bonuses, paid time off, tuition assistance, and a competitive salary.
Requirements
1 year+ of experience as a motel front desk or busy office/call center within the past 3 years
excellent customer service and problem-solving skills
basic computer skills - Microsoft Office (version 2019 or later) or Google Workspace programs***
basic math and English skills***
able to type a minimum of 30 wpm with 95% accuracy or higher***
friendly, pleasant phone voice
cheery, outgoing demeanor
ability to deal calmly and politely with difficult people and difficult situations
ability to work well in high-pressure situations
ability to work independently
ability to exercise good judgment
neat handwriting
About the Company
Ocean Suites Motel is a family-owned and operated property. We take pride in providing an excellent lodging experience to all our guests. Our staff are reliable, hardworking and drama free.